While trying to complete a process in the app you may encounter an error such as the 'Request Unsuccessful' error. This means something in causing the process you're attempting to complete to fail. Depending on the process you're encountering the error on will tell a lot about what is causing the error.
Adding a vehicle
- If an error is encountered while trying to add a vehicle on your account that often means the plate you're trying to add is already added on another account.
- To resolve this, the vehicle will need to be removed off the old account.
Updating a license plate
- If an error is encountered while trying to update a license plate that often means the new plate is already added on another account.
- To resolve this, the new plate will need to be removed off the old account.
- License plates cannot be updated by using the edit feature, this will pop up a message directly you to contact the Guest Services team.
- To resolve this, you will need to add an updated plate as new vehicle, then transfer your plan from your old plate to the new plate.
Transferring a subscription
- If the transfer subscription option is grayed out and unclickable that would indicate that the selected subscription as already been transferred once in the past 30-days.
- To resolve this, you will need to wait for the remaining 30-days to past or add a new subscription instead of transferring (this will result in you have two subscriptions).
Updating payment information
- If an error is encountered while trying to update your payment info that indicates that the payment is failing to complete.
- To resolve this, try to add a different payment method or re-entering your current payment method.
Adding a subscription
- If an error is encountered while trying to add a subscription that indicates that the payment is failing to complete.
- To resolve this, try to add a different payment method or re-entering your current payment method.
Creating an account
- If an error while trying to create an account with us that indicates that either the email or phone number you're trying to use is on an account already.
- To resolve this, login to the account that already has that info active or delete the old account with the email and or phone number.
Upgrade / Downgrade
- If an error is encountered while trying to upgrade or downgrade your plan, that indicates that the subscription in question has already been changed once in the current payment period.
- To resolve this, you'll need to wait for the new payment period.