If you are looking to suspend or place a hold on your membership for longer than 3 months - or are unsure of the exact duration - we recommend canceling your membership to avoid an automated renewal.
Here is how you pause your monthly membership.
- Open the Tommy’s Express app.
- Select the vehicle you wish to pause
- Tap ‘Pause Plan’
- Tap desired length of pause
- Tap ‘Confirm’
- Note reactivation date
- Tap ‘Done’
Notes regarding the pause function:
You must pause your account before your renewal date to avoid additional charges from your automatic withdrawal.
Each vehicle associated with your account MUST be paused individually to ensure no additional charge will accrue on the next billing date.
If you are in the middle of a wash period, you will still be able to continue washing for the remainder of that billing cycle.
If you are currently enrolled under a non-renewing gift card term, you will be unable to pause your membership.
If you are nearing the end of your pause term and would not like to renew on the scheduled date, you will need to cancel your subscription to prevent the automatic renewal.
Thank you for choosing Tommy’s Express.
Manage your account here!Tommy's Express Member Portal